REFUND AND RETURNS POLICY

At DIRECTASSURE, we want you to be satisfied with your purchase. If for any reason you are not satisfied, we offer a comprehensive refund and return policy to ensure your peace of mind.

Eligibility for Returns

  • You can return items within 30 days from the date of purchase.
  • The item must be unused, in its original packaging, and with all labels and tags attached.
  • Certain items, such as personalized products, may not be eligible for returns. Please check the product description for details.

How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to info@directassure.click or call us at (507) 348-3155 to request a return authorization.
  2. Provide Information: Include your order number, the item(s) being returned, and the reason for the return.
  3. Return Shipping: You will be responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service for returns.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If the return is approved, a refund will be processed to your original method of payment. Please allow up to 14 business days for the refund to appear in your account.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will either send you a replacement or issue a full refund. Photographic evidence may be required.

Non-Refundable Items

The following items are non-refundable:

  • Gift cards
  • Downloadable software products
  • Personalized products
  • Sale or clearance items

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

Contact Us

If you have any questions or need assistance with a return, please contact us:

  • Street Address: 317 6th St Jasper, Minnesota
  • Phone Number: (507) 348-3155
  • Email: info@directassure.click
  • Website: directassure.click

EFFECTIVE DATE: December 7, 2024